History of Qm Group
Back in 1991 two partners formed the foundations of the Qm Group to explore an invention from one of the founders - the world's first audio-based, electronic call forward queueing system.
"Cashier number 3 please" was born and was soon to become familiar to all who used the Post Office, where multiple queues were replaced with just one - improving staff utilisation, reducing customer waiting times and anxiety by removing the frustration of not being served in turn.
Start small, think big
Qm has grown steadily and rapidly - the Group is now a team of 60 employees and the business continues to grow. To date, there are over 7,500 of our call-forward systems and more than 55,000 of our barriers in the marketplace, improving the waiting experience for over 30 million people every month.
The next step
In 2004, a management buyout brought further investment into the company. The new management team still benefits from the input of both founders; expanding and developing the company's core competencies in forward strategy and effective queue management.
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