Local Authority
People shop for fun. Even for essential items they can still choose where to shop. And, time and again, they choose to shop in places where levels of service are historically high.
However, when it comes to queries over Council Tax, or housing or planning applications or any one of the hundreds of other Local Authority issues, they have no choice where to go. It's more a 'must-do' task than a 'nice to do'. So they hardly arrive in the right frame of mind to appreciate what they perceive as a sub-standard service.
If you work in a Local Authority Office, you'll know that the public need to be directed around the building in order to conduct their business efficiently. And because you are invariably incredibly busy, the public have to queue. And if the queueing experience isn't up to much it won't be long before you begin to hear the 'my taxes are paying for this' grumbles.
So we at Qm Group have worked closely with Local Authorities to apply our, almost encyclopaedic, knowledge of the science, psychology and practicalities of queueing to develop systems to help them present a face to the public who are used to particular levels of service.
We understand things like Single Queue systems, Non-Linear Queue systems and media screens sited at key points (running relevant material). Which is good. Because it means that whatever the needs, whatever the building configuration, whatever the specific problems, we can devise a solution for you.
If you're in a Local Authority, let's talk.
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